Claim form must be COMPLETELY filled out.

Building serial number must be provided. It is inside the door of the building. Please provide all letters and numbers.

In order to correctly address the problem, we require a picture(s) of the area in need of repair along with the Warranty Claim Form.

Once we receive your completed Warranty Claim Form and/or picture(s) of the damaged area, we will be able to process your claim.

Broken windows or lock and other appearance related claims must be reported at time of delivery. We will not accept claims for these items afterward.

Processing time for the claim usually takes 2-4 weeks.