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  • Claim form must be COMPLETELY filled out.

  • Building serial number must be provided. It is inside the door of the building. Please provide all letters and numbers.

  • In order to correctly address the problem, we require a picture(s) of the area in need of repair along with the Warranty Claim Form.

  • Once we receive your completed Warranty Claim Form and/or picture(s) of the damaged area, we will be able to process your claim.

  • Broken windows or lock and other appearance related claims must be reported at time of delivery. We will not accept claims for these items afterward.

  • Processing time for the claim usually takes 2-4 weeks.

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